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Returns, Refunds & Exchange Terms
RETURNS
The actual products may vary from the pictures as they are for illustration purposes only. BioCair shall use its best efforts to ensure orders are fulfilled correctly, should there be any discrepancy, please notify us at sales@biocair.com.sg by the next working day. Replacements can be arranged under the following circumstances:
- If any Product has been delivered in a damaged condition as agreed by BioCair.
- If a Product was ordered, invoiced but not included in the delivery.
- If the wrong product is delivered.
- If additional/incorrect items are delivered, BioCair reserves the right to collect the Products from Customers.
REFUND
If you are not 100% satisfied with your purchase, please email us at sales@biocair.com.sg within 7 days of your purchase. All we ask is that the product is not used or expired, and is in the original box and/or packaging.
In general, the amount will be refunded by the same payment that was used to make the payment. The return cost and/or indemnity may be charged to you after you return the item. The refund may not be accepted in the following cases:
- The item has been damaged by customer’s fault (except for only package opened)
- The item’s value has been remarkably decreased due to the customer’s usage.
- The item’s value has been remarkably decreased due to time-sensitive sales.
- The item has been customised for a specific buyer.
EXCHANGE
Any unused product can be returned within 7 days of purchase and exchanged for another product. To be eligible for an exchange, the product must not have been used or expired, must have dated proof of purchase and the product must be in the original box and/or packaging.
